• Responsibilities of Patients
  • Patient Bill of Rights
  • Advanced Directives

Responsibilities of Patients

  • To provide complete and accurate information concerning your present health, medication, allergies, etc., when appropriate to your care/service.
  • To inform a staff member, as appropriate, of your health history, including past hospitalizations, illnesses, injuries, etc.
  • To involve you, as needed and as able, in developing, carrying out, and modifying your home care service plan, such as properly cleaning and storing your equipment and supplies.
  • To review the organization's safety materials and actively participate in maintaining a safe environment in your home.
  • To request additional assistance or information on any phase of your health care plan you do not fully understand.
  • To notify your attending physician when you feel ill, or encounter any unusual physical or mental stress or sensations.
  • To notify BMS when you will not be home at the time of a scheduled home care visit.
  • To notify BMS prior to changing your place of residence or your telephone number.
  • To notify BMS when encountering any problem with equipment or service.
  • To notify BMS if you are to be hospitalized or if your physician modifies or ceases your home care prescription.
  • To make a conscious effort to properly care for equipment supplied and to comply with all other aspects of the home he lath care plan developed for you.
  • To notify BMS of denial and/or restriction of the organization's privacy policy.

Customer Concerns:

Our goal at BMS is to provide the highest quality of services to our patients. This is why your concerns are our concerns. If you have any comments about the services you are receiving from our organization we would like to hear from you. You may contact one of our customer service representatives at 330-545-6700. If they are unable to resolve your concern, the issue will be forwarded to the appropriate manager, who will contact you within 5 business days to resolve your concern or complaint.

We have also provided Hotline numbers if you have a concern regarding fraud and abuse or treatment or services provided by our organization:
Medicare Hotline: 1-800-447-8477
Ohio Respiratory Care Board: 614-752-9218

Patient Bill of Rights

  • Be fully informed in advance about service/care to be provided and any modifications to the service/care plan.
  • Participate in the development and periodic revision of the plan of service/care.
  • Informed consent and refusal of service/care or treatment after the consequences of refusing service/care or treatment are fully presented.
  • Be informed both orally and in writing, in advance of the charges, including payment for service/care expected from third parties and any charges for which the client/patient will be responsible.
  • Have one's property and person treated with respect, consideration, and recognition of client/patient dignity and individuality.
  • Be able to identity visiting staff members through proper identification.
  • Voice grievances/complaints regarding treatment or care, lack of respect of property or recommend changes in policy, staff or service/care without restraint, interference, coercion, discrimination or reprisal.
  • Have grievances/complaints regarding treatment or care that is (or fails to be) furnished, or lack of respect of property investigated.
  • Choose a health care provider.
  • Confidentiality and privacy of all information contained in the client/patient record and of Protected Health Information.
  • Be advised on BMS policies and procedures regarding the disclosure of clinical records.
  • Receive appropriate service/care without discrimination in accordance with physician orders.
  • Be informed of any financial benefits when referred to an organization.
  • Be fully informed of one's responsibilities.
  • Be informed of provider service/care limitations.
  • Be informed of client/patient rights under state law to formulate advanced care directives.

Advanced Directives

Advanced directives include written instructions from a Physic an and his/her patient regarding resuscitation and withholding or withdrawing treatment. These directives may include, but are not limited to designating another person to make medical decisions for the patient should the patient become unable to make these decisions (Power of Attorney for Healthcare). Procedure:

  • Patients and legal guardians should discuss the Rights and Responsibilities of Advanced Directives with their physicians and obtain a specific form signed by all responsible parties involved.
  • Written information on Advanced Directives/Resuscitation policy will be provided to all customers on initial delivery.
  • Boardman Medical Supply Company shall honor all advance directive made available to them by the patient.
  • Boardman Medical Supply Company shall not remove life support equipment.
  • In the event that a customer is a victim of respiratory or circulatory arrest in the presence of a BMS employee, the employee will contact emergency medical services unless an advance directive with a DNR (Do Not Resuscitate) is present.
  • Only employees with current BCLS certification may perform CPR.
  • Any and all information involving Advanced Directives is strictly confidential.
  • All BMS employees will receive instruction on the Advance Directive/Resuscitation policy during their orientation.

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