Meet Our Staff
Beth Finesilver - Administrative Assistant |
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Beth is Robin S. Ivany’s Administrative Assistant. She provides high-level administrative support by conducting research, handling information requests, managing all company telecommunications, preparing correspondence, etc. Beth has been with BMS for 3 years. Prior to BMS, Beth was a buyer for Phar Mor and Snyder/Drug emporium for thirteen years. She has a Bachelor of Arts Degree in Fashion Merchandising from Bowling Green University and an Associate in Applied Science Degree in Fashion Merchandising from the Fashion Institute of Technology. She really enjoys helping Robin keep organized and learning about the DME industry. Email: bfinesilver@bms1.com Phone: (330)-545-6700 Ext. 302 |
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Kelly Franko - Sales Manager |
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Kelly is the Sales Manager for BMS. She is responsible for the Sales Team that presents our products and services to clients in the tri-state area. She has been with in BMS for over thirteen years. Prior to BMS, Kelly worked as a Social Work Case Manager for Hillside Hospital. Kelly has a Bachelor of Arts Degree in Social Work from Youngstown State University. Kelly enjoys working with her sales team trying to find the best possible solutions to her client’s needs. Email: kfranko@bms1.com Phone: (330)-545-6700 Ext. 344 |
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Shana Gallagher - Assistant Billing Manger |
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Shana is a Department Head for the Billing Department. She is responsible for the personnel in the department to ensure that proper procedures are being followed. Shana has been with BMS for 5 years. Prior to BMS, Shana worked as a Billing Specialist for various local physicians and as a Staff Coordinator for Callos Nursing Services. Shana is currently working on her Associates in Nursing Degree in Nursing from ETI Technical College. Shana loves working in the healthcare industry and is very anxious to complete her nursing degree. Email: sgallagher@bms1.com Phone: (330)-545-6700 Ext. 210 |
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Bob Garwood, ATP, CRTS - Director of Rehabilitation |
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Bob is the Director of Rehabilitation for BMS. Bob manages the Rehab Department, which provides state of the art rehabilitation equipment and services. He has twenty-six years experience in rehabilitation and assistive technology. He has been with BMS for twenty-three years. Prior to coming to BMS, Bob worked as an Assistant Manager for Eastern Medical and as a Warehouse Tech for Patient Care Centers. Bob has a HVAC degree from ATES Technical School. He is certified from RESNA as an (ATP) Assistive Technology Practitioner and by NRRTS as a (CRTS) Certified Rehabilitation Technology Specialist. Bob’s tenure in this very specialized field shows his true love and dedication for helping his patients. Email: bgarwood@bms1.com Phone: (330)-545-6700 Ext. 500 |
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Jennifer Grafton - Retail Manager, Asst. Customer Service Manager |
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Jennifer is the Retail Manager and the Assistant Customer Service Manager. Jenn directly manages the retail store customer service reps and she helps manage the inside customer service representatives. Jenn has worked for BMS for 6 years and she has been in the DME industry for thirteen years. She has held various positions with HealthCare Solutions and Lincare. Jenn works with various BMS departments researching patient’s problems/concerns. Her experience in the DME industry makes her a perfect fit for her customer service management position. Email: jgrafton@bms1.com Phone: (330)-545-6700 Ext 401 |
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Robin S. Ivany - Vice President and General Manager |
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| Robin is the Vice President/General Manager of BMS. Robin is responsible for the general operations of the company and the day-to-day activities. She is in charge of all the managers and refers to them as “the best group of supervisors that anyone could ever ask for!” Robin and her parents started BMS over twenty-nine years ago. She has an Associate in Science degree in Nursing from the University of the State of New York. Her clinical background and her continuous desire to take care of each patient has been the driving force behind BMS’s growth. Email: rsivany@bms1.com Phone: (330)-545-6700 Ext 301 |
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Thomas S. Ivany - Accreditation and Compliance Manager, General Manager - Safety First Sleep Solutions |
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Tommy is the Accreditation and Compliance Manager for BMS and the General Manager of Safety First Sleep Solutions. As the Accreditation and Compliance Manager, Tommy ensures that the company stays in compliance with all government and state regulatory agencies. Tommy is also responsible the general operation of Safety First Sleep Solutions (SFSS) and controlling the day-to-day activities of the company. He is Robin S. Ivany’s oldest son. Prior to becoming the GM of SFSS, Tommy worked for BMS as a Customer Service Representative and a Marketing Representative. Tommy is currently completing his Bachelor of Science Degree in Business from the University of Phoenix. He enjoys exploring new opportunities with SFSS and working with the management team on all of our annual training program and compliance issues. Email: tsi@bms1.com Phone: (330)-545-6700 Ext 414 |
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Ron Kaschak - Dispatch Supervisor |
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Ron is the Dispatch Supervisor for BMS. He is responsible for planning the delivery technician’s daily routes. He has been with BMS for 2 years and a Dispatcher for 6 years. Prior to BMS, Ron worked as a Logistics Manager for various companies that delivered for DHL. Ron loves the every-day challenges of all the unexpected things that happen on a daily basis in his department. Email: dispatch#2@bms1.com Phone: (330)-545-6700 Ext 525 |
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Brian Long - Warehouse Manager |
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Brian is our Warehouse Manager. He is responsible for all of the warehouse employees and the daily functions of the warehouse. Brian started with BMS as a Delivery Technician, moved to the Shipping & Receiving Department, and then became the Warehouse Manager. Prior to BMS, Brian worked as a Floor Attendant for Mountaineer Racetrack and as a Money Runner for Harrah’s in Las Vegas. Brian loves working with all of the warehouse staff and he especially enjoys helping patients trouble-shoot their DME equipment. Email: blong@bms1.com Phone: (330)-545-6700 |
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Jeff Mahood - Director of Operations |
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Jeff is our Director of Operations. He is responsible for the Purchasing/Inventory Department, the Service Department, the Warehouse Department and the Dispatch Department. His team ensures that the product received is the correct product, in proper working condition, and it is delivered with the proper operating instructions. Prior to BMS, Jeff worked at Gold Cross Home Medical Company and Clemente McKay Home Medical Company. Jeff is a Med Group Certified Repair Technician. He has held several different positions with BMS including Cleaner, Driver, Service Technician, Warehouse Manager and Home Modification Manager. His sixteen years in the DME industry make him a tremendous resource for our employee and our patients! It is certainly easy to see why a person with such a plethora of experience would be a tremendous asset as our Operations Manager. Email: jmahood@bms1.com Phone: (330)-545-6700 Ext 300 |
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Dana Neff - Post-Mastectomy Fitter, Pink Promises Boutique |
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Dana is one of our Board Certified Post-Mastectomy Fitters. She works at all 3 Pink Promises Boutiques (Girard, Boardman and Sharon, PA.). Dana provides DME fitting services, education and items to patients/families. Dana has held several positions at BMS including Customer Service Rep, Dispatch Manager and Branch Manager. Dana holds a Mastectomy Fitter Certification from the American Board for Certification in Orthotics, Prosthetics and Pedorthics, Inc. Prior to BMS, Dana worked as a CSR for Health Care Solutions. She also worked at a group home for people with disabilities. Dana’s previous job experience demonstrates her true compassion for others. She takes great pride in knowing that her patients leave our facilities knowing that someone truly cares about them. Email: dneff@bms1.com Phone: 330-545-6700 Ext 419 |
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Andrea Pavlak, RRT, CPFT - Director of Respiratory Therapy |
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Andrea is the Director of Clinical Respiratory Services for BMS. She manages the department that is responsible for patient education and equipment setup for clients receiving home respiratory equipment. Andrea has been with BMS for eighteen years. Prior to BMS, she worked as a Cardio Pulmonary Services Manager for St. Elizabeth’s Hospital and as an office manager for a local pulmonary physician. Andrea has a BS in Respiratory Therapy from Youngstown State University. She is also a CPFT (Certified Pulmonary Function Therapist). Andrea adds a personal touch to troubleshooting client equipment problems and determining the best product to fit their situation. Andrea’s thirty-one years as a Respiratory Therapist makes her one of Boardman Medical Supply’s most seasoned clinicians. Email: apavlak@bms1.com Phone: 330-545-6700 Ext 550 |
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Leigh Perkins, R.N. - Director of Clinical Nursing Services |
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Leigh is our Director of Clinical Nursing Services. She is responsible for the department that assesses the patient/client clinical needs and the selection, instruction, and troubleshooting of the equipment and/or services provided. Leigh has worked for BMS for eighteen years. Prior to BMS, Leigh worked as a Staff and Charge Nurse for Hillside Hospital. Leigh has an Associates Degree from Lake Superior State College in Michigan. Leigh enjoys meeting with the patients and helping them understand more about how our products can help them. Email: lperkins@bms1.com Phone: 330-545-6700 Ext 269 |
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Lynan B. Popio - Human Resources / Advertising Manager |
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Lynan is the Human Resources Manager and the Advertising Manager for BMS. She is responsible for overseeing the administration of hiring, termination, personnel records, payroll, etc. Lynan also takes care of finding the most effective means of advertising BMS’s products and services. Lynan has been with BMS for 9 years. Prior to BMS, Lynan was a Regional Account Manager for Procter and Gamble, CPC International and Sprint Cellular. Lynan holds a BA in Speech Communications from The Ohio State University. She has the pleasure of working with/for everyone on the staff and she loves it!. Email: lpopio@bms1.com Phone: (330)-545-6700 Ext 325 |
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Jada Reed – Billing Department Head |
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Jada is a Department Head for the Billing Department. She is responsible for the personnel in the department to ensure that proper procedures are being followed. Jada has been with BMS for 9 years. Prior to BMS, Jada worked as a Chiropractic Assistant for a local chiropractic office. Jada has a Bachelor’s of Science Degree in Chemistry from Youngstown State University. Jada enjoys researching billing issues and loves the people in her department. Email:jreed@bms1.com Phone: 330-545-6700 Ext 240 |
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Orlando Sanabria – Service Department Manager |
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Orlando is the Service Department Manager. He is responsible for the overall supervision of repairs and maintenance of all respiratory and respiratory-related equipment. Orlando started as a Service Technician for BMS. Prior to BMS, Orlando was the Director of Biomedical/Technical support for Merits Health Products and a Field Service Engineer for One Technology Solutions. Orlando attended ITT Technical Institute in Tampa, Florida. He is certified in Rehab/Respiratory and Consumer Power Mobility Repairs from Pride Mobility, and Merits Health Products. Email:osanabria@bms1.com Phone: 330-545-6700 Ext 630 |
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Felix Savon - Owner / President / CEO |
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| Felix Savon is the owner, President, Administrator, and Chief Executive Officer of Sateri Homes, the parent company of BMS. Felix is responsible for managing the overall operations and resources of Sateri Homes and it’s subsidiaries. Felix owns BMS and three local assisted living facilities (Sateri Homes) in Boardman, Ohio. He, Robin, and the former Theresa Savon started Ron Joy Nursing Home, which was recently sold. Felix has been in this industry since the early 1970’s. Prior to working in the healthcare industry, Felix was a Produce Manager at a local A&P Grocery store. He loves this area, the people who work for him and mostly, the clients that he has been so privileged to serve. He employs and provides services for our neighbors and friends and he appreciates all of us very much. |
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Donna Tidswell - Customer Service Manager, Asst. Retail Customer Service Manager |
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Donna is the Customer Service Manager. The Customer Service Department is responsible for taking, verifying and confirming all orders. She also manages the Hospital Techs, the Intake Scanners, the Fax Department, and the Insurance Verification Department. Donna has been with BMS for seventeen years. She started as a customer service representative and worked her way up to the Customer Service Manager. Donna also assumes the duties of the Assistant Retail Customer Service Manager. Prior to BMS, Donna worked as a Cashier and Inventory Control Manager for Phar Mor in Youngstown, Ohio. Her extensive customer service backgrounds make her uniquely qualified to work with our internal and external customers. email: dtidswell@bms1.com Phone: (330)-545-6700 ext 400 |
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Ronadaline Tomko - Post Mastectomy Fitter |
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Ronnie is one of our Board Certified Post-Mastectomy Fitters. She works at all 3 Pink Promises Boutiques (Girard, Boardman and Sharon, PA.). Ronnie provides DME fitting services, education and items to patients/families. Ronnie holds a Mastectomy Fitter Certification from the American Board for Certification in Orthotics, Prosthetics and Pedorthics, Inc. Ronnie has worked for BMS for ten years. She was a customer service representative before she became a fitter. Prior to working for BMS, Ronnie was a licensed hairdresser. Ronnie thoroughly enjoys helping women who have had breast surgery. She truly cares about her clients and it really shows. Email: rtomko@bms1.com Phone: (330)-545-6700 Ext 419 |
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Nanci Viconovic - Billing Manager |
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Nancy is the Billing Manager for BMS. Nancy manages the Billing Department that submits equipment and supply claims to the insurance companies. She has twenty years of DME experience, all with BMS. Nancy also has over twenty years of experience in retail sales/merchandising. She helps our customers by listening to their issues and providing a mutually acceptable solution to their problems. Her analytical and organizational skills are a tremendous asset to the BMS Management Team. Email: nviconovic@bms1.com Phone: (330)-545-6700 Ext 201 |
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Diane Volosin - Controller, IT Department Manager |
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Diane has spent nine years as the company Controller for BMS. She is responsible for planning and directing both the long term and day-to-day financial activities of the company. She also manages the day-to-day computer operations for BMS and assures that all of our computer data is safe and HIPAA compliant. Prior to BMS, Diane worked in a variety of financial positions for Health Enterprises of America, Gorant Candies, Hospice of the Valley, and Paine Webber. Diane holds a BSBA in Accounting and an MBA from Youngstown State University. Diane works tirelessly with our financially disadvantaged patients who need extra help making payment arrangements. Email: dvolosin@bms1.com Phone: (330)-545-6700 ext 200 |
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